Privacy Policy

1. Information we collect

We may collect your name, email address, telephone number, event date, fulfillment location, order preferences, allergy or dietary information, photographs or inspiration materials, messages, and other information you provide through an inquiry, consultation, order, or communication.

If you book an order, we may maintain information about the order, amounts due and paid, refunds or credits, and fulfillment. Payment-card details are processed by the applicable payment provider and are not intended to be stored directly by OH SHE BAKES.

Our website, hosting, and form providers may automatically collect limited technical information such as IP address, browser type, device information, pages viewed, referring pages, and approximate location derived from an IP address.

2. How we use information

We use information to respond to inquiries; determine availability; prepare quotes and proposals; design, produce, fulfill, and support orders; process payments and business records; communicate about consultations, pickup, delivery, storage, and changes; assess dietary requests; operate and protect the website; prevent misuse; and comply with legal, tax, accounting, food-safety, and regulatory obligations.

3. How we disclose information

We may share information with service providers that support website hosting, inquiry forms, communications, scheduling, payment processing, accounting, delivery, and other business functions. We may also disclose information when required by law, to protect rights or safety, in connection with a business reorganization, or with your direction or consent.

OH SHE BAKES does not sell personal information for money.

4. Cookies and analytics

With your permission, this website uses Google Analytics to collect aggregated information such as pages viewed, interactions, general location, device and browser information, and the source that referred you to the website. We use this information to understand website performance and improve the client experience. Google Analytics is not loaded if you decline optional analytics.

You may accept or decline optional analytics through the notice displayed on this website. Your choice is saved in your browser. Clearing this website's stored data will allow you to choose again.

5. Data retention

We retain information for as long as reasonably necessary for customer service, business records, tax and accounting requirements, dispute resolution, and legal compliance. Retention periods vary by record type and operational need.

6. Your choices and requests

You may ask to access, correct, or delete personal information you provided, subject to legal and operational exceptions. You may opt out of non-transactional marketing messages using the instructions in the message or by contacting us. We may take reasonable steps to verify a request before acting on it.

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No transmission or storage system can be guaranteed completely secure.

8. Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has submitted information may contact us.

9. External services

The website may link to or use services operated by third parties, including HoneyBook. Their privacy practices are governed by their own policies, and OH SHE BAKES is not responsible for those practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective or revision date, and material changes will be communicated when required by law.

11. Contact

Questions or privacy requests may be sent to info@itsohshebakes.com.